Refund Policy

Last Updated: November 21, 2024

1. Eligibility for Refunds

1.1 Eligible Refunds

You may request a full refund if:

• It's within 7 days of your first subscription payment
• You're a first-time subscriber (not applicable to renewals)
• You haven't violated our Terms of Service
• Technical issues prevented you from using the service (we'll try to fix first)

1.2 Non-Refundable

Refunds are NOT available for:

• Subscription renewals (after the first billing cycle)
• Partial months (we don't prorate)
• Accounts terminated for Terms of Service violations
• Requests made after 7 days from initial purchase
• Change of mind after using auto-apply features extensively

2. How to Request a Refund

2.1 Contact Us

Email us at support@smartjobapply.com with:

• Your account email
• Reason for refund request
• Any relevant details or issues

2.2 Processing Time

• Review: We'll review your request within 1-2 business days
• Approval: If approved, refund processed within 5-7 business days
• Bank Processing: May take additional 3-5 days to appear in your account

3. Cancellation vs. Refund

3.1 Cancellation

You can cancel your subscription anytime:

• Access continues until end of billing period
• No refund for remaining days
• No automatic renewal

3.2 Refund

Requesting a refund:

• Must meet eligibility criteria
• Account access may be revoked immediately
• Full payment returned

4. Special Circumstances

4.1 Technical Issues

If you experience technical problems:

• Contact support first - we'll try to resolve
• If unresolved, refund may be granted beyond 7-day window
• Must provide details of issues encountered

4.2 Billing Errors

If you were charged incorrectly:

• Contact us immediately
• We'll investigate and correct
• Refund processed if error confirmed

4.3 Duplicate Charges

Duplicate charges will be refunded immediately upon verification.

5. Subscription Tiers

5.1 Upgrades

When upgrading mid-cycle:

• Prorated credit applied to new tier
• No refund of previous tier
• New tier starts immediately

5.2 Downgrades

When downgrading:

• Change takes effect at next billing cycle
• No refund for current period
• Access to premium features until cycle ends

6. Auto-Apply Usage

Refunds for auto-apply features:

• If you've used less than 10 auto-applications: Eligible for refund
• If you've used 10+ auto-applications: Refund at our discretion
• We consider the value received when evaluating requests

7. Refund Method

Refunds are issued to the original payment method:

• Credit/Debit Card: Refunded to same card
• PayPal: Refunded to PayPal account
• Other methods: As originally paid

8. Fair Use Policy

We reserve the right to deny refunds if:

• Pattern of repeated subscriptions and refund requests
• Abuse of the refund policy
• Fraudulent activity suspected
• Terms of Service violations

9. Chargebacks

Please contact us before initiating a chargeback.

• Chargebacks may result in account suspension
• We're happy to resolve issues directly
• Chargebacks incur processing fees we must recover

10. Questions

For refund questions or requests:

Email: support@smartjobapply.com
Subject Line: "Refund Request - [Your Email]"
Response Time: Within 1-2 business days

11. Policy Changes

We may update this policy. Changes apply to purchases made after the update date.

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